Profile picture of Miranda
Hi, I'm Miranda.

I work at the intersection of operations, research, and design, building the systems that help teams move faster, stay focused, and do their best work.

Location pin icon
PMP-certified with 10+ years of professional experience, I build systems with empathy and intention — bringing clarity, consistency, and support to teams navigating complex work.
Program management

Keeping teams aligned and work moving forward with just enough structure. This includes designing programs, organizing workflows, and making sure the right people are in the loop at the right time.

Operations management

Creating the systems that support sustainable growth. From process and documentation to compliance and access, it’s about building the kind of structure that helps instead of slows things down.

Tooling & systems

Making sure the tools actually work for the people using them. That means managing vendors, keeping platforms organized, and reducing the clutter that gets in the way of real work.

Team support & enablement

Helping people do their best work by giving them what they need upfront. Clean onboarding, useful documentation, clear roles, and lightweight systems that make everything a little easier.

Selected work

01
Operational architecture for project lifecycle management
+

Designed and implemented structured workflows to manage project lifecycles from intake to delivery, improving cross-functional alignment, execution efficiency, and operational clarity.

02
Knowledge systems that power decisions
+

Designed and implemented a centralized knowledge ecosystem, including a searchable insights library, operational documentation hub, and connected insights to user feedback systems to strengthen product prioritization and cross-functional decision-making.

03
Tool management and vendor operations for scalable research systems
+

Designed and maintained operational systems for research tools, managing vendors, procurement, technical integration, onboarding, and system scalability.

04
Scaling an operations function: Building the foundations for growth
+

Built the foundational systems for a new operations function, including team playbooks, core competency matrices, performance frameworks, operational SOPs, hiring workflows, and cross-functional training programs — enabling scalable, sustainable work and product collaboration.

05
Bringing data-driven operations to a new UX division
+

Introduced data-driven practices into research operations by building metrics systems, forecasting tools, operational reporting dashboards, and SQL-based recruitment analytics — improving decision-making, resource planning, and team scaling.

Expertise

This list covers a lot of what I do, but not everything — my work often overlaps across functions and adapts to what a team needs.

Program development
Workflow optimization
Cost management
Tooling strategy
Privacy compliance
Vendor management
Metrics development
Performance tracking
Governance frameworks
Knowledge management

Experience

I’ve worked across industries and org sizes, building a well-rounded foundation in operations.

Internal Tools Consultant & Web Project Manager
Crane Data Centers
(contract)
Jan 2025 – Apr 2025
Principal Program Manager
Zendesk
Jun 2023 – Jun 2024
Team Manager
Zendesk
Jun 2021 – Jun 2023
Program Manager
Zendesk
Mar 2019 – June 2021
Operations Coordinator
Slack
May 2017 – Feb 2019
Senior Sales Specialist
Stitch Fix
Apr 2014 – May 2017
Assistant Buyer
World Market
Jun 2016 – Nov 2016
Assistant Merchandiser
Charlotte Russe
Feb 2015 – Mar 2016
Arrow icon pointing rightArrow icon pointing right

What I care about

I show up with clarity, care, and follow-through — values that shape how I work and collaborate.

Value 01

Success starts with people. Empathy and shared understanding create stronger collaboration and more sustainable results.

Value 02

Do great work, every time. If doing your best isn’t an option, it’s worth asking why the work matters in the first place.

Value 03

Own the outcome — following through matters. The impact of the work depends on how well it carries through, not just how well it starts.

About me

Miranda lifestyle gif

I’ve never been great at letting details slide when something feels off. Whether it’s how something functions or how it looks, I’m always looking for ways to make it feel more intentional, more intuitive, and more visually cohesive. That drive to refine is what keeps me engaged in everything I do.

Outside of work, I’m a casual yogi, certified scuba diver, Tolkien fan, cheese enthusiast, and occasional backyard farmer. Growth matters to me, whether it’s professional, personal, or just for fun, and I usually find it in a workout, a workshop, or something new I haven’t tried before.