Scaling an operations function: Building the foundations for growth
Developed self-serve resources and templates for core operational tasks — from tooling setup to research intake to recruiting workflows. These documents became part of a living ops manual that reduced dependency on institutional knowledge and enabled consistent execution.
Collaborated with research and people teams to define clear competencies and performance expectations for researchers and ops roles. These frameworks supported hiring, professional development, and equitable evaluations.
Created end-to-end workflows for hiring and onboarding, including interview plans, candidate scorecards, onboarding checklists, and early-days training. This enabled smoother transitions for new hires and faster ramp-up for embedded team members.
Led ops training sessions and built shared process documentation for partner teams in product, legal, design, and compliance — clarifying how and when to engage with research, and reducing repeated back-and-forth.