Bringing data-driven operations to a growing UX division
Built live dashboards tracking project load, team bandwidth, turnaround time, and research activity by product area. These views helped the team spot bottlenecks early and supported weekly planning conversations.
Created headcount and project forecasting models to support planning cycles and hiring decisions. These tools helped clarify what level of research support different product teams needed over time.
Used SQL and tagging systems to analyze participant sourcing trends, lead times, and recruiter load. This informed process changes and improved coordination with vendor and internal recruiting teams.
Established monthly operational reporting that rolled up key metrics and trends for leadership. These reports helped connect day-to-day research activity to broader team and company goals.